Return and Refund Policy

Last updated: January 03, 2023

Thank you for shopping at Sultani Gas.

If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.

The following terms apply to any products that you purchased from us.

Interpretation and Definitions

Interpretation

Words with capitalized initial letters have meanings defined under the following conditions. These definitions apply whether they appear in singular or plural form.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as "the Company", "We", "Us" or "Our") refers to Sultani Gas, Unit 5 & 6 Underlyn Ind Est, Underlyn Lane, Marden, TN12 9AT.
  • Goods refer to the items offered for sale.
  • Orders mean a request by you to purchase Goods from us.
  • Service refers to our website and shopping platform.
  • Website refers to Sultani Gas, accessible at sglonline.co.uk.
  • You means the individual or company accessing or using the Service, as applicable.

Your Order Cancellation Rights

You have the right to cancel your Order within 14 days without giving any reason.

The deadline for cancellation is 14 days from the date you received the Goods or on which a third party (not the carrier) appointed by you takes possession of the delivered product.

To exercise your right to cancel, please notify us with a clear statement. You can contact us by:

We will reimburse you within 14 days of receiving the returned Goods. The refund will be issued using the same payment method you used for the Order, and you will not incur any fees for the reimbursement.

Conditions for Returns

To be eligible for a return, please ensure that:

  • The Goods were purchased within the last 14 days
  • The Goods are in their original packaging

The following items cannot be returned:

  • Custom or personalised Goods
  • Goods not suitable for return due to their nature, rapid deterioration, or expired items
  • Unsealed items unsuitable for return due to hygiene or health protection
  • Goods that are inseparably mixed with other items after delivery

We reserve the right to refuse returns of any merchandise that does not meet the above conditions at our sole discretion.

Only regularly priced Goods may be refunded. Sale items may not be refunded unless required by law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to us. Please return items to the following address:

Returns Address:
Unit 5 Underlyn Ind Est,
Marden, TN12 9AT

We recommend using an insured and trackable shipping service. We cannot process refunds without receipt of returned Goods or proof of delivery.

Gifts

If the Goods were marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of the return. Once the item is received, a gift certificate will be issued.

If the Goods weren’t marked as a gift, or the order was sent to the gift giver first, we will send the refund to the original purchaser.

Contact Us

If you have any questions about our Return and Refund Policy, contact us at: