---
title: "Return & Refund Policy"
id: "539"
type: "page"
slug: "return-refund-policy"
published_at: "2025-05-13T13:02:10+00:00"
modified_at: "2026-05-18T15:33:06+00:00"
url: "https://sglonline.co.uk/return-refund-policy/"
markdown_url: "https://sglonline.co.uk/return-refund-policy.md"
excerpt: "Returns & Refunds Return and Refund Policy Last updated: January 03, 2023. Thank you for shopping at Sultani Gas. Please review our return and refund policy before sending goods back to us. Customer Returns If You Are Not Completely Satisfied..."
---

Returns & Refunds

# Return and Refund Policy

Last updated: January 03, 2023. Thank you for shopping at Sultani Gas. Please review our return and refund policy before sending goods back to us.

Customer Returns

## If You Are Not Completely Satisfied

If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.

The following terms apply to products purchased from Sultani Gas.

Policy Summary

## Important Return Conditions

You have the right to cancel your order within 14 days without giving any reason, provided the return meets the conditions set out below.

Goods must usually be returned in their original packaging and within the required return period.

Definitions

## Interpretation and Definitions

The words with capitalised initial letters have meanings defined below. These definitions apply whether the words appear in singular or plural form.

01### Company

Company refers to Sultani Gas, Unit 5 & 6 Underlyn Ind Est, Underlyn Lane, Marden, TN12 9AT.

02### Goods

Goods refers to the items offered for sale by Sultani Gas.

03### Orders

Orders means a request made by you to purchase Goods from us.

04### Service

Service refers to our website and shopping platform.

05### Website

Website refers to Sultani Gas, accessible at sglonline.co.uk.

06### You

You means the individual or company accessing or using the Service, as applicable.

Order Cancellation Rights

## Your Right to Cancel

You have the right to cancel your order within 14 days without giving any reason.

The deadline for cancellation is 14 days from the date you received the Goods, or from the date a third party appointed by you, other than the carrier, takes possession of the delivered product.

To exercise your right to cancel, please notify us with a clear statement by email.

**Email for Returns**[helpdesk@sultanigas.co.uk](mailto:helpdesk@sultanigas.co.uk)

Return Conditions

## Conditions for Returns

To be eligible for a return, please make sure the Goods meet the conditions below.

Eligible Returns

## Goods May Be Returned If

- The Goods were purchased within the last 14 days.
- The Goods are in their original packaging.

Non-Returnable Items

## Items That Cannot Be Returned

- Custom or personalised Goods.
- Goods not suitable for return due to their nature, rapid deterioration, or expired items.
- Unsealed items unsuitable for return due to hygiene or health protection.
- Goods that are inseparably mixed with other items after delivery.

Refunds

## How Refunds Are Processed

We will reimburse you within 14 days of receiving the returned Goods.

The refund will be issued using the same payment method used for the order, and you will not incur any fees for the reimbursement.

Only regularly priced Goods may be refunded. Sale items may not be refunded unless required by law.

Returning Goods

## How to Send Goods Back

You are responsible for the cost and risk of returning the Goods to us.

We recommend using an insured and trackable shipping service. We cannot process refunds without receipt of returned Goods or proof of delivery.

Returns Address

## Send Returns To

Unit 5 Underlyn Ind Est  
 Marden  
 TN12 9AT

Gifts

## Returning Gift Orders

If the Goods were marked as a gift and shipped directly to you, you will receive a gift credit for the value of the return. Once the returned item is received, a gift certificate will be issued.

If the Goods were not marked as a gift, or the order was sent to the gift giver first, the refund will be sent to the original purchaser.

Contact Us

## Questions About Returns or Refunds?

If you have any questions about our Return and Refund Policy, please contact Sultani Gas.

[Email Helpdesk](mailto:helpdesk@sultanigas.co.uk)
[Contact Us](https://sglonline.co.uk/contact-us/)